To process an order in the JAENCOOP S.COOP.AND. online shop, you must accept the following terms and conditions:
1. IDENTIFICATION
The General Terms and Conditions set out in this document apply to all commercial transactions carried out through the shopping platform www.jaencoop.com/tienda, owned by JAENCOOP S.COOP.AND. 2ºGRADO, with Tax ID number F23053630 and registered address at Avda. de Valencia s/n 23330 VILLANUEVA DEL ARZOBISPO (Jaén), registered in the Register of Cooperative Societies and Employment, code and number UR-RCA-79, page 2, entry no. 1. Date 24-7-89.
2. PURCHASE PROCESS
Users of our online store can find out about our products, characteristics, tasting notes, recommendations for use, storage, images, nutritional information, weight, images, and prices through the different categories.
For each product, we can see the units per box, price including taxes, quantity per package, and type. In addition, we can rate the product and leave comments about it.
By clicking on the Buy button, the product is added to the shopping basket. Users can continue shopping or complete their purchase.
Upon completing the purchase, a summary of the purchase appears for review (selected product, units, price, etc.). Users can modify the order or continue to make the payment.
To make the payment, select the desired method and complete the order.
The purchase will be finalised when the order is confirmed and the General Terms and Conditions of Sale are validated.
3. PAYMENT METHOD
JAENCOOP S.COOP.AND. 2ºGRADO accepts the following payment methods for its online store:
- Bank transfer prior to shipment
- Card payment
- PayPal
4. SHIPPING AND DELIVERY
Shipments will be made to the address indicated by the user on the order form at street level. In the event of a change of address, the costs incurred for re-shipping will be borne by the user.
Shipments will be made throughout the peninsular territory. For shipments to the Islands, Ceuta and Melilla, and international shipments, please consult directly with pedidos@jaencoop.com
The order placed will be sent through the courier companies contracted by JAENCOOP S.COOP.AND. 2ºGRADO provided that the user’s payment obligation has been verified.
The goods will be delivered within a maximum of 5 working days for destinations on the mainland.
The product will be delivered in perfect condition to the address indicated by the user. If the shipping details are incorrect, the order will be automatically cancelled.
5. AVAILABILITY
In the event that a product is out of stock at the time of shipment, JAENCOOP S.COOP.AND. 2ºGRADO will inform the customer of the approximate date on which they will receive the product.
6. PRICE
All prices include the applicable VAT for each product.
7. SHIPPING COSTS
These will be specified during the order process before confirmation.
8. RETURNS AND CANCELLATIONS
The customer may exercise their right of withdrawal within 14 calendar days of receiving the order by completing the following withdrawal form template. Our main guarantee is total customer satisfaction with our products, so if, once received, the product does not meet your expectations or there has simply been an error, you have 14 calendar days to return it, counting from the day the order was received.
To exercise this right, the returned products must be in perfect condition and in their original packaging.
The transport costs incurred in returning the order shall be borne by the user.
The return or cancellation of the order will be processed via email to pedidos@jaencoop.com, indicating all the order details and the reason for the return.
The refund for the order will be made by bank transfer to the account indicated by the user within 14 calendar days of receiving the order and checking its condition.
Return procedure summary:
- Notify JAENCOOP S.COOP.AND 2ºGRADO, via pedidos@jaencoop.com, within 7 calendar days of the order return, indicating all order details and the reason for the return.
- If accepted, the user will be provided with the delivery address for the goods.
- Once the returned goods have been received, the box and the product will be checked to ensure that they are in perfect condition, are the same as those delivered, are undamaged, and have their original packaging and label.
- Finally, the refund will be processed to the customer’s account number.
9. RECOMMENDATIONS FOR USE AND STORAGE OF THE PRODUCT.
All our products undergo quality control processes.
We recommend storing the product in a cool, dark place.
10. INFORMATION AND ENQUIRIES
If you have any questions or require further information, please contact us by telephone on 953451030 or by email at pedidos@jaencoop.com.
